Refund Policy - Our company Kanom

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1. Right of Withdrawal

1.1 The customer has the right to withdraw from his purchase within 14 days of receipt of the products, in accordance with current legislation.

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2. Reimbursement Conditions

2.1 Refunds will be granted in the following cases:

• Products defective or damaged upon receipt.

• Delivery error on the part of Our company Kanom.

• Non-compliance of the products with the description.

2.2 To be eligible for a refund, the customer must inform Our company Kanom in writing within 14 days of receipt of the order.

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3. Reimbursement Request Procedure

3.1 The customer must contact our customer service at kanomonlineshop@gmail.com providing the following details:

• Order number.

• Photos of defective or damaged products (if applicable).

3.2 Customer service will review the request and inform the customer of refund eligibility.

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4. Reimbursement Terms

4.1 Refunds will be made to the original payment method used when ordering.

4.2 Refunds may take up to 14 business days to appear in the customer's account, depending on the policies of the bank or payment service provider.

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5. Non-Refundable Products

5.1 Certain products are not eligible for reimbursement, except in the event of defect or non-compliance. This may include perishable or personalized products.

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6. Return of Products

6.1 If a physical return of the products is necessary, the customer will be informed of the return instructions by customer service.

6.2 Return costs may be borne by the customer, except in the event of an error on the part of Our company Kanom.

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7. Contact

7.1 For any questions regarding our refund policy, please contact us at kanomonlineshop@gmail.com